Case study
Strategic Services Provider
Objective
The objective of this Assignment is to provide solution for warranty support of new business Indonesia . The project aims to warranty support service of product in several cities Indonesia in order effective management to support business activities and services.
| Descriptions | Remarks |
|---|---|
| Dedicate Engineer (Standby at Vendor's Office) | Yes |
| Labor | Yes |
| For Hardware Problem: | |
| Bread fix Hardware problem | Yes |
| Corrective Maintenance Support | Yes |
| Coverage | 8 hours x 5 days |
| Service Location | 12 Service Point |
| Response time | 15 Minute (By Phone) |
| Onsite Service | 2 Hours |
| Resolution time | 4 Hours (If Part Readiness) |
| Include | |
| Transport & Accommodation | Yes |
| Service Report | Yes |
| RMA report | Yes |
| Dedicated Engineer | Yes |
| Emergency Call Number | Yes |
| Spare Part Management | Yes |
