Case study
Strategic Services Provider
Objective
The objective of this Assignment is to provide solution for warranty support of new business Indonesia . The project aims to warranty support service of product in several cities Indonesia in order effective management to support business activities and services.
Descriptions | Remarks |
---|---|
Dedicate Engineer (Standby at Vendor's Office) | Yes |
Labor | Yes |
For Hardware Problem: | |
Bread fix Hardware problem | Yes |
Corrective Maintenance Support | Yes |
Coverage | 8 hours x 5 days |
Service Location | 12 Service Point |
Response time | 15 Minute (By Phone) |
Onsite Service | 2 Hours |
Resolution time | 4 Hours (If Part Readiness) |
Include | |
Transport & Accommodation | Yes |
Service Report | Yes |
RMA report | Yes |
Dedicated Engineer | Yes |
Emergency Call Number | Yes |
Spare Part Management | Yes |