Case study

Strategic Services Provider


The objective of this Assignment is to provide solution for warranty support of new business Indonesia . The project aims to warranty support service of product in several cities Indonesia in order effective management to support business activities and services.
Dedicate Engineer (Standby at Vendor's Office) Yes
For Hardware Problem:
Bread fix Hardware problemYes
Corrective Maintenance Support Yes
Coverage8 hours x 5 days
Service Location 12 Service Point
Response time 15 Minute (By Phone)
Onsite Service 2 Hours
Resolution time 4 Hours (If Part Readiness)
Transport & Accommodation Yes
Service Report Yes
RMA report Yes
Dedicated Engineer Yes
Emergency Call Number Yes
Spare Part Management Yes