Case study

Strategic Services Provider

Objective

The objective of this Assignment is to provide solution for warranty support of new business Indonesia . The project aims to warranty support service of product in several cities Indonesia in order effective management to support business activities and services.

Descriptions	Remarks
Dedicate Engineer (Standby at Vendor's Office)	Yes
Labor	Yes

For Hardware Problem:
Bread fix Hardware problem	Yes
Corrective Maintenance Support	Yes

Coverage	8 hours x 5 days
Service Location	12 Service Point
Response time	15 Minute (By Phone)
Onsite Service	2 Hours
Resolution time	4 Hours (If Part Readiness)

Include
Transport & Accommodation	Yes
Service Report	Yes
RMA report	Yes
Dedicated Engineer	Yes
Emergency Call Number	Yes
Spare Part Management	Yes