Case study

Non Comprehensive Maintenance CRAC

Objective

The objective of this Assignment is to provide maintenance services for CRAC unit requirements. The project aims to create suitable and conditioned Data center systems in order effective management to support business activities and services.

Descriptions	Remarks
Dedicate Engineer (Standby at Vendor's Office )	Yes
Labor	Yes

For Hardware Problem :
Bread fix Hardware problem	Yes
Preventive Maintenance (PM)	Yes —4 time per years
Corrective Maintenance Support	Yes

Coverage	24 hours x 7 days
Response time	15 Minute ( By Phone)
Onsite	2 Hours
Resolution time	4 Hours

Include
Transport & Accommodation	Yes
Service Report	Yes
Dedicated Engineer	Yes
Emergency Call Number	Yes
Refrigerant R407C	Yes
Backup Spare Part
Compressor	Yes
Fan Outdoor	Yes
Filter Dryer	Yes
Battery UPS	Yes